Phone: 255255

DELIVERT, RETURN & REFUND POLICY

Last update June 06, 2022

DELIVERY

Our delivery time is estimated, approximately 30 working days from the date of placing your order.  

You must place you order or purchase via https://www.yeadeals.com website following the ordering process. After receiving your order, we will send you a confirmation e-mail and accordingly we will start processing your order. After shipping you order to the delivery address you provided during your order and we will confirm you via e-mail.

RETURN

Our refund policy is 28 days. If you are a customer in the ENGLAND, WALESH, AND SCOTLAND and when 28 days have passed since your purchase, we cannot offer you a full refund or exchange.

AS a valuable customer you have a right to cancel the order and you get 14 calendar days to cancel your order because you have changed your mind. This cancellation period starts from the day you have received all the items in your order. Find out how to return your item(s) in the cancellation section.

To be eligible for a return, you must comply with our return policy. It must also be in the original packaging.

  • Items must be returned within 28 days of receipt.
  • Items must be unworn, unwashed, and unused with the original labels still attached.
  • Pierced jewellery cannot be returned for health and hygiene reasons, unless in a sealed and unopened packet.
  • Underwear and swimwear can only be returned if the packet has not been opened.
  • Beauty products, accessories and fashion facemasks cannot be returned for hygiene reasons.
  • Shoes must be tried on indoors.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

If you receive faulty goods, you may also have a right to return these goods and to ask us to get a refund.

  • Items must be returned within 28 days of receipt.
  • Items must be unworn, unwashed, and unused with the original labels still attached.
  • Pierced jewellery cannot be returned for health and hygiene reasons, unless in a sealed and unopened packet.
  • Underwear and swimwear can only be returned if the packet has not been opened.
  • Beauty products, accessories and fashion facemasks cannot be returned for hygiene reasons.
  • Shoes must be tried on indoors.

FRAUDULENT ACTIVITY

Where we suspect fraudulent activity, including but not limited to circumstances where there are suspicious claims relating to orders having been placed, but not received, or if we suspect that you are returning items after they have been used or worn, or items returned do not match what you ordered, we reserve the right to withhold refunds and block your account (and any associated accounts) from placing orders in future. If this happens to you and you think we have made a mistake, you can Contact Us and we will discuss the matter with you further.

CANCELLING AN ORDER UNDER THE CONSUMER CONTRACTS REGULATIONS

If you are a customer in the UK, you get 14 days to cancel your contract with us.

This two-week period starts from the day after you receive your order (or from the day after you receive the last item of your order). You will need to write to us with notice of your cancellation – just fill out this form where you will also find details on how to return your item(s).

There are a couple of other ways to cancel your contract with us. You will find these alternative methods below:

Email us: [email protected]

Write to us via post: YeaDeals, PO Box ——-, ——-, ——–

If you are cancelling your contract with us but have already received your order, you will need to return the item(s) to us, see how to do this below. You will then receive a full refund as per the policy above.

Please note, we cannot offer refunds on cosmetics and pierced jewellery or on swimwear and lingerie if the packet is not in original condition or has been broken.

All returns are quality checked – items should be returned in a new and unused condition with labels attached and wherever possible sent back in the original packaging. Refunds will not be given if they do not comply with our returns policy.

FAULTY GOODS

We are sorry to hear that you have received an item that’s not in perfect condition. So that we can get this fixed for you please head over to our Contact Us section.

To help us get this fixed for you ASAP, when you first contact us, please include the following information:

  • Your name
  • Order number
  • Product name and code
  • Picture of the fault
  • Description of the fault

(The product name and code can be found on your order confirmation email).

If you contact us via the ‘Contact Us’ form, please have an image of the faulty item ready for when you receive a reply as you will not be able to attach the image on the form just yet.

REFUND

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you have not received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you have done all of this and you still have not received your refund yet, please contact us at {email address}.

Sales items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts Vouchers

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.

F. A. Q

HOW LONG DOES IT TAKE TO PROCESS MY RETURN?

Please note we have extended our returns to 28 days so a typical refund may take longer than usual.

A typical refund will take up to 21 days, that’s 14 days you are returning us processing it, with up to 7 days for it to make its way through the banking system.

If you paid for your order with a gift card, store credit or a voucher, a replacement to the value of the refund will be issued.

We will be sure to keep you updated and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.

CAN I HAVE AN EXCHANGE INSTEAD OF A REFUND?

Unfortunately, we do not offer an exchange facility. Simply return your item(s) and reorder for a replacement. Your refund will be processed once we have received your unwanted items.

DO YOU REFUND THE DELIVERY CHARGE?

We’ll refund your delivery charge if you return all the items from the order and cancel your contract with us within 14 days for any countries within the EEA. You can cancel your contract here. If you decide to keep one of the items, you need to pay for delivery. We don’t refund delivery charge for those countries listed outside of the EEA.

I CANNOT SEE THE REFUND ON MY BANK STATEMENT

We try to process returns As Soon As Possible, but some refunds can take up to 14 days to be processed + your banks handling time (up to 7 days).

For some banks and credit cards your refund can show on the same date as the original purchase, sometimes it can also show as the same transaction. If you paid via PayPal it can take up to 48 hours from receiving your refund confirmation email for the refund to show in your account. If your bank account is linked to your PayPal account, it can take a further 14 days for this refund to hit your bank account – this is due to PayPal processing times.

Please wait 14 days before contacting us about your refund if you have not heard from us yet. If it has been 14 days, we will get this investigated for you ASAP; just head over to our Contact Us section with the below information

  • Your name
  • Order number
  • Product name and codes of the items you returned
  • A picture of your proof of postage

You won’t be able to attach an image of the proof of postage just yet (unless you’re contacting us via WhatsApp) but make sure you have one ready for when you receive a reply from us.

About Yeadeals

We, YeaDeals, are an eCommerce site, offering a complete safe and secure online shop with your style.

Style never sleeps, and neither do we — we are open 24 hours a day, seven days a week, releasing always new goods to ensure you always have the most up-to-date trends for less. We make fashion accessible and enjoyable for all girls, so they may have the wardrobe of their dreams.

We adore your individualism even more than your fantastic style, and we want to help you flaunt it, do your thing, and look amazing while doing it. 

Contact Us

SECURED

YeaDeals
Logo
Register New Account
Reset Password
Shopping cart