You can track your order Here.
Your order number should be included in your dispatch email, and shipments may only be traced once they’ve been sent out.
Deliveries are delivered between the hours of 8 a.m. and 9 p.m. When supplies are delayed due to unforeseen events, they usually arrive the next day. Do you require assistance? Simply get in touch with us.
We’ll get right on it as soon as you submit your order — we know you need it immediately! Unfortunately, we won’t be able to make any modifications because it’s currently in the warehouse being processed (literally in seconds!). You’ll need to place a new order or return any things that you don’t want.
We’re sorry to hear that an item is missing; please double-check it on your purchase confirmation and check your emails (including junk/spam) to see if you’ve received an email about it becoming out of stock; alternatively, your order may arrive in multiple packages. If none of these apply to you and your estimated delivery date has gone, please contact us within 14 days of receiving your purchase and we will take care of it.
Keep checking back since some of our goods sometimes come back in stock!
Please use the ‘Contact Us’ area to send us an e-mail so we can get this resolved for you as soon as possible.
Please include the following information in your e-mail:
1.Your given name
2. Number of the order
3. Ordered item’s product name and code
4. The item’s name and code (if applicable).
5. A photograph of the inaccurate item received, as well as a description of the faulty item.
If you prefer to e-mail, please have a picture of the inaccurate item ready for when you receive a response, as you won’t be able to upload it to the form until later.
Please do not return the goods to us without first communicating with one of our Customer Service representatives.
We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please go to our ‘Contact Us’ tab, to help us get this fixed for you ASAP. When you first contact us please include the following information;
1. Your Name
2. Order Number
3. Product Name and Code
4. Picture of the fault and
5. Description of the fault.
The product name and code can be found on your order confirmation email.
If you contact us via the ‘Contact Us’ tab please have an image of the faulty item ready for when you receive a reply as you won’t be able to attach the image on the form just yet.
The carrier has been unable to deliver your parcel to you (you may not have been in or they might not have been able to gain access to your property). If your tracking is showing as being returned to us, you can wait for your parcel to come back and we will give you a refund when it does. A typical refund will take up to 21 days, that’s 14 days for the parcel to arrive back at our warehouse and us processing with up to 7 days for it to make its way through the banking system.
If the carrier was unable to deliver this time it may be worth checking out the carriers app, many of our carrier will allow you to add instructions for the driver or a preferred safe place / neighbour for your parcel to be left with if you’re not in.
First you need to see and follow the return policy. If you are illigible to return the item to us, just go to the send return page and click ‘Create A Retun’ link and follow instructions.
We’ve gone paperless! You can generate a returns label from our website, attach it to your parcel and then send it back to us. We have printer-less options too if you don’t have a printer!
Ready to Return? Click here to generate a label..
Please note our returns period is 28 days from the date you have received the item, so a typical refund may take longer than usual.
A typical refund will take up to 14 days + your banks handling time.
If you paid for your order with a gift card, store credit or a voucher, a replacement to the value of the refund will be issued.
We’ll be sure to keep you updated and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.
We try to process returns ASAP but some refunds can take up to 14 days to be processed + your banks handling time (up to 7 days).
For some banks and credit cards your refund can show on the same date as the original purchase, sometimes it can also show as the same transaction. If you paid via PayPal it can take up to 48 hours from receiving your refund confirmation email for the refund to show in your account. If your bank account is linked to your PayPal account it can take a further 14 days for this refund to hit your bank account – this is due to PayPal processing times.
Please wait 14 days before contacting us about your refund if you haven’t heard from us yet. If it’s been 14 days, we’ll get this looked into for you ASAP; just head over to our Contact Us section with the below information
You won’t be able to attach an image of the proof of postage just yet but make sure you have one ready for when you receive a reply from us.
Unfortunately we don’t offer an exchange facility. Simply return your item(s) and reorder for a replacement. Your refund will be processed once we’ve received your unwanted items.
All of our product are deliverd free of delivery cost. We’ll refund your delivery charge if you are charged and you return all of the items from the order and cancel your contract with us within 14 days from the date of receiving the item. You can cancel your contract here. If you decide to keep one of the items, you need to pay for delivery.
We often have promos running on our website, please remember to apply the promo when at the checkout and to enter any promo code exactly as displayed on the website.
If you’re having issues applying a promo to your order, these are some of the things to check:
We accept the following payment cards: Visa, Visa Debit, MasterCard, Maestro, Electron, American Express, Discover and Diners. We also accept PayPal.
Please note: All payments must be made online when placing your order. We do not have the ability to place an order on your behalf.
When you reach the final billing page and submit your order, the payment will process automatically and will deduct from your account.
If you’ve been gifted a Yeadeals voucher/gift certificate, then yes you can use those entering it’s code in the relevant field durin processing you order.
If you experiencing error messages when making a payment, firstly, make sure you have inputted the correct details by checking all the information correctly.
If your credit or debit card was declined, check to see if your card is expired, out of date or your card billing address is different to the billing address on your boohoo account.
If the above doesn’t help, your Credit Card Company or bank will have more information.
If using PayPal, please contact PayPal directly if your payment has been declined.
If you’re still facing problems then please contact us with the following information:
Log into your account. Select account details and under ‘Login Details’, select change email. You will need to enter your password and your new email.
Log in your account, select “addresses” and you can either add a new one or edit an existing one. We are unable to amend the delivery address on an order which has already been placed.
If you know your password its simple! Log into your account using your current password, then under the account information section, you have the option to change your password. If you’ve forgotten your password, at the account log in page select the forgotten password option and follow the steps to reset. If that doesn’t work, please get in touch by going to the ‘contact us’ tab on this page.
Log into your account, select payment details and either add, delete or edit your payment options.